Nicholson Library - Interlibrary Loan  
Answers to Frequently Asked Questions about ILLiad
Interlibrary Loan Contact Information
Interlibrary Loan ILL Librarian: Jill Branscum
Nicholson Library jeb@anderson.edu
Anderson University Phone: (765) 641-4287
1100 E. 5th Street FAX: (765) 641-3850
Anderson, IN 46012 ill@anderson.edu
Nicholson Library's ILL policies and FAQ

Contents

  1. What is ILLiad?
  2. How is ILLiad better than traditional ILL systems?
  3. Are there any disadvantages to the electronic system?
  4. Why do I need a username and password to use ILLiad?
  5. What if I forget my password?
  6. What Web browser should I use?
  7. Is security a problem if I use a public workstation?
  8. Why don't I see all my older requests when I look at my request history?
  9. What is Electronic Delivery?
  10. Who do I contact if I have problems with or questions about ILLiad?
  11. Why does my browser say that you're sending a cookie? What's in it?

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

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How is ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You can get many of your photocopies more quickly through Electronic Delivery (Fastest Method!)
  4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
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Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

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Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number. It is your responsibility to keep this information accurate.

Your username can be anything you like. We suggest using your Anderson University login, 1st initial, middle initial last name (jsdoe). This should help you remember what your login is. Your password can also be your A.U. login's password. Please know that no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

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What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Office at (765) 641-4287 or the Reference Desk at (765) 641-4280. We can then reset your password allowing you access to ILLiad. Please change your password once you have logged back into ILLiad.

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What Web browser should I use?

You need a Web browser that can handle forms, tables, and frames.  We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.

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Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  1. Access  ILLiad only from your personal computer or an otherwise secure workstation.
  2. Access ILLiad from a public workstation in Nicholson Library. These computers are supervised by the library staff.
  3. When using a public access workstation:
    • Delete from the history file those pages that contain your personal information.
    • Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
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Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years to comply with record keeping requirements of the copyright law.

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What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to electronically deliver these articles in PDF format (Adobe's Portable Document Format) to your ILLiad account. You can read more about electronic delivery on the Electronic Delivery Information page.

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Who do I contact if I have problems with or questions about ILLiad?

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Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and  ILLiad without any problems.

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8/16/2004
Nicholson Library | Anderson University
Anderson, Indiana 46012